For over a decade the focus at Sentex Data Communications has been to develop and maintain reliable, robust and secure, cutting edge technology and services. As an Internet Service Provider, we offer dependable and practical solutions and offer premium support to all customers. We pride ourselves on our quality work, and through continuous development, our staff gain premier expertise in our field. We offer a professional yet casual workplace where the emphasis is on giving our customers exceptional service.

We are currently looking to hire a dedicated and eager professional for our Customer Support team. Our Support Team is the face our customers see and is expected to respond to all customer inquiries with service that is prompt, courteous, accurate and helpful.

Current Positions Available:

Internet Technician

You will be directly responsible for service and billing inquiries, logging notes in a timely and accurate manner and providing in-house customer service when necessary. Support Technicians are expected to maintain knowledge of all products and services offered by Sentex.

Outline of Responsibilities

Answer incoming telephone calls for technical support, billing and sales inquiries
Assist walk in customers with equipment testing, ordering, billing inquiries and hardware delivery
Complete emailed ticketing requests for technical support, billing, and sales
Troubleshoot connectivity and network issues for VPN devices deployed nationwide
Diagnose multiple O/S server issues for co-located equipment
Troubleshoot email issues at the server and client levels

Our Customer Support Reps need to have:

Excellent problem solving skills
Strong knowledge of internet applications (browsers, mail clients)
Familiarity with internet connectivity and the hardware associated with internet connections
Excellent oral and written communication
Strong work ethic and a desire to constantly improve
Solid understanding of networks and network troubleshooting tools within the UNIX environment

Successful candidates will possess some or all of the following qualifications:

Post Secondary Education; College /University or equivalent experience
Technical Certifications; MCP, MCSE, A+, NET+, Linux+, CCNA
Working knowledge of MS Windows XP/Vista, Server 2000/2003, FreeBSD, Linux, Mac O/S
Hardware Experience; Home based PC.s, DSL modems, Routers, Switches
Programming; JAVA, HTML, PERL, ASP, PHP

At Sentex, Customer Support Technicians are supported directly by seven other team members as well as many more senior employees. "You're never alone and there is never a problem we can't fix!" In order to meet customer demand, support operates seven days a week, Monday through Friday, between 9 am and 11 pm and weekends 9am to 9pm. As such you will be required to work a variety of shifts, some weekends and statutory holidays as needed. Our schedule is crafted with you in mind to offer the best possible rotation!

Sentex recognizes the importance of each and every one of our employees. We provide a creative, flexible working environment that challenges and motivates our staff. We realize that the happiness of our employees goes a long way to determining the success of our company. We offer a competitive compensation package as well as some added perks! Free ADSL for your home, monthly staff lunches, health benefits, staff purchase plan, yearly bonus, annual staff dinner, no charge co-lo , webhosting and more!

Sentex is awesome place to work as evidenced by our team members. Our diverse crew and their unique skills set us apart from our competition. Our success is based not only on the exciting products and solutions we offer but on our ability to put fourth our best effort as a group. If this sounds like the place for you, we would love to have you apply! Email Us with a resume